Terms of Service

1. About The Skin Collective

The Skin Collective (“we”, “us”, “our”), operated by Skin Revision Pty Ltd, provides a software platform that enables skin clinics and aesthetic practitioners (“Clinics”) to create, manage, and share personalised skincare routine plans with their clients (“Clients”).

We are a technology platform only. We do not provide medical advice, skincare advice, or treatment recommendations of any kind. All content delivered through the platform is created, verified, and owned by the Clinic using our tools.

2. Clinic Responsibilities

By using The Skin Collective platform, each Clinic agrees and warrants that:

• All product information entered into the platform — including but not limited to product names, usage instructions, active ingredients, application methods, and any clinic-authored notes — has been independently verified by the Clinic for accuracy, completeness, and suitability.
• All routine plans and product recommendations created through the platform are formulated by a qualified practitioner employed by or engaged by the Clinic, and are appropriate for the individual client to whom they are assigned.
• The Clinic is solely responsible for ensuring that any product or treatment plan complies with applicable laws, regulations, and professional standards in the jurisdiction in which the Clinic operates.
• The Clinic will not use the platform to distribute misleading, inaccurate, or unsubstantiated product claims.
• The Clinic accepts full liability for any harm, loss, or damage arising from routine plans, product recommendations, or any content the Clinic creates or distributes through the platform.

3. No Medical Advice

Nothing on this platform, in any routine plan, or in any product note constitutes medical advice. Routine plans are created by Clinics for informational and personal care purposes only. Clients should consult a qualified medical professional before beginning any new skincare regimen, particularly if they have a skin condition, are pregnant, or are taking prescription medication.

4. Billing, Fees & Subscription

• Plans: the platform is offered on subscription plans (currently Foundation and Studio), billed monthly or annually as selected by the Clinic at sign-up.
• Establishment fee: a one-time establishment fee is charged upfront when a Clinic is set up. It covers clinic creation, product library import, and onboarding, and is non-refundable once that work has commenced.
• Subscription start: the subscription begins when the Clinic subscribes and bills for the selected period (monthly or annual) from that point.
• Auto-renewal: subscriptions renew automatically at the end of each billing period until cancelled.
• GST: all prices are exclusive of GST. GST of 10% is added at checkout and on each invoice, and a valid Australian tax invoice is issued for each payment.
• Price changes: we may change fees from time to time and will give reasonable notice of any change before it takes effect.
• Payment processing: payments are processed by Stripe. By subscribing, you also agree to Stripe's terms as our payment processor.
• Non-payment: if a payment fails or remains unpaid, we may suspend or terminate access to the platform until the outstanding amount is paid.

5. Cancellation & Refunds

You may cancel your subscription at any time. On cancellation, your plan remains active until the end of the period already paid for, and we do not provide partial or pro-rata refunds for the remainder of a current period. The establishment fee is non-refundable once setup has commenced. Full details are set out in our Refund & Cancellation Policy.

6. Term & Termination

These Terms apply for as long as a Clinic maintains an account. A Clinic may close its account by cancelling its subscription. We may suspend or terminate access where these Terms are breached or fees remain unpaid. On termination, the Clinic retains access to export its data for a reasonable period, after which we may delete or de-identify the account data in line with our Privacy Policy.

7. Limitation of Liability

To the maximum extent permitted by applicable law, and subject to section 8:

• The Skin Collective expressly disclaims all liability for any loss, injury, damage, or adverse reaction of any kind arising from a Client's use of, or reliance on, any routine plan or product recommendation created by a Clinic using our platform.
• We make no representations or warranties — express or implied — as to the accuracy, completeness, or fitness for purpose of any product information entered by a Clinic.
• Our liability to any party is limited to the fees paid by that party to us in the three months preceding the claim, or AU$100, whichever is greater.
• We are not liable for any indirect, consequential, special, or exemplary damages, including loss of revenue, loss of data, or reputational damage.

8. Australian Consumer Law

Our services may come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms limits or excludes any right or guarantee you have that cannot lawfully be excluded. Where our liability for breach of such a guarantee can be limited, our liability is limited, at our option, to re-supplying the relevant service or paying the cost of having it re-supplied.

9. Clinic-Authored Content

Where a product or routine contains a “Clinic note” — content marked as authored by the Clinic rather than sourced from manufacturer information — that content is entirely the responsibility of the Clinic. The Skin Collective does not review, verify, or endorse any clinic-authored content.

Manufacturer-sourced product information (usage instructions, active ingredients) is entered by Clinics and has not been independently verified by The Skin Collective. Clinics are responsible for ensuring this information is current and accurate.

10. Platform Use

Clinics may use the platform only for lawful purposes and in accordance with these Terms. You must not use the platform to distribute content that is false, misleading, defamatory, or in breach of any third-party intellectual property rights.

We reserve the right to suspend or terminate access to the platform at any time if these Terms are breached.

11. Intellectual Property

The Skin Collective platform, including its design, code, and branding, is owned by us. Clinics retain ownership of the content they create (routine plans, clinic notes, client records). By using the platform, Clinics grant us a limited licence to store and transmit their content for the purpose of operating the service.

12. Privacy

We collect and process personal data in accordance with our Privacy Policy. Clinics are responsible for obtaining appropriate consent from their Clients before entering Client personal information into the platform, and for complying with applicable privacy laws including the Australian Privacy Act 1988.

13. Changes to These Terms

We may update these Terms from time to time. Continued use of the platform after changes are published constitutes acceptance of the revised Terms. We will notify Clinics of material changes by email.

14. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

15. Contact

Questions about these Terms can be directed to hello@theskincollective.au.