Refund & Cancellation Policy

1. Overview

This policy explains how billing, cancellation, and refunds work for The Skin Collective subscription plans (Foundation and Studio) and the one-time establishment fee. It forms part of, and should be read with, our Terms of Service. All amounts are in Australian dollars and are exclusive of GST (see section 7).

2. When billing starts

Your subscription begins when you subscribe and bills for the period you selected (monthly or annual). The establishment fee is charged upfront when your clinic is set up (see section 3).

3. Establishment fee

The one-time establishment fee covers the hands-on work of creating your clinic, importing and preparing your product library, and onboarding your team. Because this is setup work we perform upfront, the establishment fee is non-refundable once that work has commenced.

4. Subscription cancellation

You can cancel your subscription at any time. When you cancel:

• Your plan stays active until the end of the period you have already paid for.
• We do not charge you again after that period ends.
• We do not provide partial or pro-rata refunds for the remaining days of a current monthly or annual period.
• For annual plans, the paid annual term runs to its end; cancelling stops the next renewal but does not refund the current term.

After cancellation you keep access to export your data for a reasonable period before the account is closed (see our Terms of Service).

5. How to cancel

To cancel, use the billing controls in your clinic settings where available, or email us at hello@theskincollective.au and we will action it. We recommend cancelling before your next billing date to avoid being charged for the following period.

6. Failed payments

If a scheduled payment fails, we may attempt to charge the payment method again and may suspend access to the platform until the outstanding amount is paid. Your data is retained during a reasonable suspension period.

7. GST and tax invoices

The Skin Collective is operated by Skin Revision Pty Ltd. All published prices are exclusive of GST. GST of 10% is added at checkout and on your invoice, and a valid Australian tax invoice is issued for each payment.

8. Your rights under the Australian Consumer Law

Nothing in this policy limits or excludes any rights or guarantees you have under the Australian Consumer Law that cannot be excluded. If our service is not delivered with due care and skill, or is not fit for a purpose we represented, you may be entitled to a remedy. This policy applies in addition to those rights.

9. Changes to this policy

We may update this policy from time to time. The “last updated” date above will change, and we will notify Clinics of material changes by email.

10. Contact

Questions about billing, cancellation, or refunds can be directed to hello@theskincollective.au.